Return, Refund & Warranty Policy

At Crib of Art, we truly value every customer and always strive to provide high-quality artwork along with the best possible customer experience.

We understand that concerns or unexpected situations may sometimes happen, and please know that our team is always here to help. Our customer support team works hard to review every case carefully and fairly, and we always do our best to provide a reasonable solution whenever possible.

We offer 24-hour customer support assistance, and we are committed to responding as quickly as we can to help resolve any issue regarding your order.

By purchasing from our store, you agree to the terms outlined below.

Damaged, Defective, Incorrect, or Quality Issue Claims

If your order arrives damaged, defective, incorrect, or with a significant quality issue, you must contact us within 14 days from the delivery date.

Claims submitted beyond the 14-day reporting period may no longer qualify for a free replacement, full refund, or store credit.

please contact us immediately at:
info@cribofart.com

To Submit a Claim, We Require:

• Your order number

• A detailed description of the issue

• Clear photos/videos showing:

• The product

• The issue or defect   

• The packaging/box

• The shipping label

Failure to provide sufficient evidence may result in the claim being denied. However, All claims are reviewed on a case-by-case basis. 

Examples of Eligible Damage, Defect, or Quality Issues

Eligible claims may include:

• Broken or cracked frames

• Torn canvas or damaged materials

• Printing defects

• Manufacturing defects

• Major discoloration caused by production

• Incorrect item or design received

• Significant quality issues affecting product appearance or functionality

• Severe shipping damage

Important Notes

Minor imperfections that do not affect the product’s overall appearance or functionality may not qualify for a full refund

In these situations, we may offer:

• Replacement

• A partial refund

• Store credit

All claims are reviewed on a case-by-case basis.

Non-Eligible Claims

We do not offer refunds, free replacements, or returns for:

• Slight measurement differences

• Customer preference or dissatisfaction

• Incorrect size selected by the customer

• Improper installation or handling

• Accidental damage after delivery

• Water damage, scratches, dents, or misuse

• Normal wear and tear

• Delayed installation or inspection beyond the claim period

Please note:

Colors and appearances may vary slightly depending on room lighting, material texture, and print production differences. Sizes may vary depending on the product and the country where the item is produced or shipped from.

30-Day Change-of-Mind Return Policy

We offer a 30-day return request window for eligible change-of-mind purchases.

Examples of Change-of-Mind Returns

• “The design does not match my room”

• “I changed my mind after receiving the order”

• “The size is too large or too small for my space”

• “I prefer a different style or color”

• “The item no longer fits my interior”

• “I ordered the wrong size by mistake”

• “I no longer need the item”

Conditions for Change-of-Mind Returns

To qualify:

• The return request must be submitted within 30 days of delivery

• The item must be unused and in resellable condition

• The item must be returned in the original packaging

• The customer is responsible for all return shipping fees

• Original shipping costs are non-refundable

• A restocking or handling fee may apply

• Refund approval is subject to inspection once the item is returned

We reserve the right to deny returns that do not meet these conditions. However, All claims are reviewed on a case-by-case basis.

Store Credit Policy

In certain situations, we may offer store credit as a resolution instead of a refund or replacement.

By accepting and using store credit, the customer agrees to the following conditions:

Important Store Credit Terms

• Store credit is non-refundable and cannot be converted into cash or monetary refund

• Once store credit is issued and used, it becomes final

• Store credit cannot be transferred to another customer

• Store credit cannot be exchanged for cash, bank transfer, or original payment reimbursement

Store Credit Replacement or Refund Requests

If a customer accepts store credit but later changes their mind and requests a refund or replacement instead, the request must be submitted within 7 days from the date the store credit was issued.

Requests submitted after 7 days will no longer qualify for conversion into another resolution.

After the 7-day period:

• Refund requests will not be approved

• Replacement requests may be denied

• The issued store credit will remain final

However, All claims are reviewed on a case-by-case basis. We can review your submissions received. Then provide offers.

Orders Purchased Using Store Credit

If store credit is used toward a new purchase, the following conditions apply:

If the New Order Has a Defect or Approved Return Issue

Only the additional amount paid on the new order may qualify for refund consideration. However the old store credit can still be used again. (One time only) 

The original store credit amount:

• Cannot be refunded back to the original payment method

• Cannot be converted into cash

• Cannot qualify for a full monetary refund

Example

Original order value:
$200 store credit issued

Customer uses:
$200 store credit + $50 additional payment for a new order

If the new order later qualifies for a refund:

• Only the additional $50 payment may qualify for a refund

• The original $200 store credit remains non-refundable 

• We will offer a one-time free replacement without the need to return the item however need to reach out within 30days 

• The original $200 store credit can still be used for the next purchase (for one time only)

All claims are reviewed on a case-by-case basis.

Lifetime Warranty

Our Limited Lifetime Warranty covers manufacturing defects in materials and workmanship under normal indoor residential use.

This warranty does not cover:

• Accidental damage

• Misuse or improper handling

• Water or moisture damage

• Improper installation

• Sunlight fading or environmental damage

• Scratches, dents, or impact damage

• Damage caused during moving or relocation

• Customer dissatisfaction or change of mind

• Normal wear and tear over time

Warranty claims require photo evidence and are reviewed individually.

We reserve the right to:

• Offer a repair solution

• Provide a partial refund

• Issue full store credit

• Offer a replacement

• No full refund. 

Lost, Missing, or Undelivered Orders

Customers are responsible for providing accurate and complete shipping information, including a valid delivery address, email address, and phone number at the time of purchase.

If the customer has provided correct and functional contact information, but the package could not be delivered for reasons beyond the customer’s control, Crib of Art may arrange a resend of the order at no additional product cost.

However, free reshipping may not apply in the following situations:

• The courier attempted delivery multiple times but could not reach the customer

• The customer failed to respond to courier communication attempts

• The package was held at a courier facility for several days without customer action

• The order was returned due to an incomplete or incorrect address provided by the customer

• The customer failed to monitor tracking updates or coordinate delivery with the courier

In these situations, the customer may be responsible for:

• Second shipping/reshipping fees

• Return shipping charges

• Customs duties, taxes, or additional carrier fees

• Any extra delivery-related costs

If a returned order becomes damaged during the return transit process, Crib of Art may arrange a reprint or replacement at no additional product cost, subject to review and approval.

Customers are responsible for:

• Monitoring their tracking information

• Responding promptly to courier notifications

• Coordinating delivery or pickup when required

• Providing accurate contact and shipping information

Crib of Art is not responsible for delays, failed deliveries, or returned shipments caused by:

• Incorrect shipping details

• Customer unavailability

• Failure to respond to the courier

• Refused deliveries

• Unclaimed packages

Products Marked as Delivered but Missing

If the tracking information and proof of delivery indicate that the order was successfully delivered, but the customer claims non-receipt of the package, the customer must first contact their local courier facility to obtain detailed delivery information and investigate the shipment status.

Crib of Art will also make reasonable efforts to assist in locating the package and coordinating with the courier.

If the package remains untraceable after investigation, the customer may be required to submit a carrier report, or additional supporting documentation depending on the circumstances and courier requirements.

Once the investigation is completed and the claim is approved, Crib of Art may offer one of the following resolutions:

• Replacement order

• Reshipment

• Store credit

• Full refund 

Important Conditions

• Customers must contact Crib of Art regarding missing delivered packages within 14 to days from the marked delivery date.

• Resolution eligibility depends on courier investigation results, tracking information, delivery confirmation, and claim verification.

Crib of Art reserves the right to deny claims if:

• Delivery confirmation is verified by the courier

• Incorrect shipping information was provided by the customer

• The package was delivered to the correct address listed on the order  

• The customer failed to cooperate during the investigation process

• Fraudulent or excessive claims are suspected

Refused Deliveries & Unpaid Customs Duties

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or additional government charges required by their country’s customs authority.

These charges are not included in the product or shipping price unless otherwise stated during checkout.

If a package is refused, abandoned, or returned to Crib of Art because:

• Customs duties or import taxes were not paid

• The customer refused delivery

• The customer failed to cooperate with customs clearance

• The package was left unclaimed

• The customer failed to respond to the courier or customs office

The shipping and return costs will be deducted from your refund, along with a 25% RESTOCKING FEE.

Customs duties and import taxes are the responsibility of the buyer and are clearly stated on our Policy page. We do everything possible to ensure smooth customs clearance, but any refusal to pay duties or accept the package will be considered a customer-initiated return. 

If you change your mind and would like the order reshipped after refusal, new shipping fees will be applied. 

Crib of Art is not responsible for delays, confiscation, customs holds, or failed deliveries caused by unpaid customs duties or import restrictions in the destination country.

Order Cancellation Policy

At Crib of Art, all products are made-to-order and production begins quickly after an order is placed. Because of this, cancellation requests are time-sensitive and cannot always be guaranteed.

If you need to:

• Cancel your order

• Update your shipping address

• Change your artwork, size, or frame selection

• Correct customer information

please contact us immediately at:
info@cribofart.com

We strongly recommend submitting any changes within 1 hour of placing your order.

Orders Already in Production

Many orders enter printing, framing, or production within hours of being placed.

If your order has already entered production, cancellation may still be possible; however:

• A fixed production fee of 30% of the order value will apply

• This fee covers labor, materials, production preparation, and operational costs already incurred

Please note: We cannot guarantee this but we will do our best

Once production has significantly progressed, cancellations may no longer be approved.

Orders Already Shipped

Once an order has been shipped:

• The order can no longer be cancelled

• The order will instead fall under our Return & Refund Policy

• Shipping fees are non-refundable

Customers may still request a return under eligible conditions outlined in our Return Policy.

Chargebacks & Payment Disputes

Customers are encouraged to contact Crib of Art directly before opening a chargeback or payment dispute.

Opening a chargeback for an order already in production, shipped, delivered, or actively being resolved through customer support may delay resolution and affect eligibility for refunds, replacements, or store credit.

Crib of Art reserves the right to provide shipment tracking, customer communication history, and policy acceptance records during dispute investigations.

Important Reminder

By placing an order with Crib of Art, the customer acknowledges and agrees that:

• Production may begin shortly after purchase

• Cancellation requests are not guaranteed

• Cancellation Fees of 30% may apply once production has started

• Returning an item without informing us and waiting for instructions may result in rejection. No refund, replacement, or store credit. 

Right to Refuse Claims

We reserve the right to deny any refund, replacement, return, warranty, or store credit request if:

• The claim falls outside the required reporting timeframe

• Insufficient evidence is provided

• The issue is determined to be caused by misuse, customer handling, or external damage

• The policy terms are not met

• Fraudulent, abusive, or excessive claims are suspected

Contact Information

For all refund, return, replacement, warranty, or store credit inquiries, please contact our support team at:

Info@cribofart.com

Please include:

To Submit a Claim, We Require:

• Your order number

• A detailed description of the issue

• Clear photos/videos showing:

• The product

• The issue or defect   

• The packaging/box

• The shipping label