Returns Policy
RETURNS
WHAT IS YOUR RETURN POLICY?
Crib of Art has a 30-day return policy. The 30 days starts from the day you pick up the product. The product you wish to return must be returned to us within those 30 days. The product must be in the same condition as when you received it. All costs related to the return (shipping and customs) will happen on your own account. Contact us at info@cribofart.com to get the address for shipping back your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds are processed within 5-7 business days after approval, depending on your payment provider. We do not accept returns for change of a design.
CAN I CANCEL MY ORDER?
Changed Your Mind? Let Us Know ASAP.
We understand that plans can change, and we’ll do our best to help—but time is of the essence.
Our system is mostly automated, which means orders are usually sent into production very shortly after being placed—often the same day. If you need to cancel your order or make changes (like updating the shipping address or adjusting the frame), please reach out to us as soon as possible at info@cribofart.com.
Ideally, changes should be requested within 1 hour of placing your order. In some rare cases, we may still be able to help later in the day if the order hasn’t entered production yet, but we can’t guarantee it.
We always recommend acting quickly so we can catch your order in time!
WHAT IF THE ORDER IS LOST IN THE MAIL?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you say you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
MY PAINTING ARRIVED BROKEN
Did your painting arrive with damage or defective? Rest assured, we will ship a replacement free of charge. Please fill out this form and contact our customer service.
MORE INFORMATION
- All prices are final at the moment of sale.
- There can be small deviations in size when you receive your art. This can range from 0.5 - 1 inches.