Returns Policy

RETURNS POLICY

We want you to love your art, but if something isn’t quite right, we’re here to help.

To begin a return, please email us at info@cribofart.com
For any questions or assistance, don’t hesitate to reach out — we’re here to help!

What is your return policy?

Crib of Art has a 30-day return policy. The 30 days starts from the day you pick up the product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds are processed within 5-7 business days after approval, depending on your payment provider. 

Returns Due to Damage or Quality Issues
If your item arrives damaged, defective, or if we’ve made a mistake with your order, we’ll take full responsibility.
To process your return smoothly, please send us clear photos showing:
  • The damage to the item
  • The shipping box
  • The label on the box
Once we’ve reviewed the photos, you’ll receive a free return label through our return portal, and a free replacement will be sent or a full refund will be issued once the return is received.

Returns Due to Personal Preference or Change of Mind
If you would like to return your item due to reasons such as:
  • Wrong size selection
  • Preference for a different print
  • No longer wanting the item
You can still return it using our return portal. If you wish to return the package with your local courier, we will issue you a full refund. In case you want us to arrange a prepaid shipping label, a 15% return fee will be deducted for the processing fee.

Return Conditions
  • Items must be returned in their original condition and packaging
  • Returns must be initiated within 30 days of delivery
  • Refunds are issued once the returned item is received and inspected

Can I cancel my order?

Changed Your Mind? Let Us Know ASAP.
We understand that plans can change, and we’ll do our best to help—but time is of the essence.

Our system is mostly automated, which means orders are usually sent into production very shortly after being placed—often the same day. If you need to cancel your order or make changes (like updating the shipping address or adjusting the frame), please reach out to us as soon as possible at info@cribofart.com.

Ideally, changes should be requested within 1 hour of placing your order. In some rare cases, we may still be able to help later in the day if the order hasn’t entered production yet, but we can’t guarantee it.

We always recommend acting quickly so we can catch your order in time!

What if my order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. 

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you say you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

More Information

  • All prices are final at the moment of sale.
  • There can be small deviations in size when you receive your art. This can range from 0.5 - 1 inches.