Returns Policy
RETURNS POLICY
We want you to love your art, but if something isn’t quite right, we’re here to help.
What is your return policy?
Crib of Art has a 30-day return policy. The 30 days starts from the day you pick up the product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds are processed within 5-7 business days after approval, depending on your payment provider.
To process your return smoothly, please send us clear photos showing:
- The damage to the item
- The shipping box
- The label on the box
- Wrong size selection
- Preference for a different print
- No longer wanting the item
- Items must be returned in their original condition and packaging
- Returns must be initiated within 30 days of delivery
- Refunds are issued once the returned item is received and inspected
Can I cancel my order?
Changed Your Mind? Let Us Know ASAP.
We understand that plans can change, and we’ll do our best to help—but time is of the essence.
Our system is mostly automated, which means orders are usually sent into production very shortly after being placed—often the same day. If you need to cancel your order or make changes (like updating the shipping address or adjusting the frame), please reach out to us as soon as possible at info@cribofart.com.
Ideally, changes should be requested within 1 hour of placing your order. In some rare cases, we may still be able to help later in the day if the order hasn’t entered production yet, but we can’t guarantee it.
We always recommend acting quickly so we can catch your order in time!
What if my order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you say you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
More Information
- All prices are final at the moment of sale.
- There can be small deviations in size when you receive your art. This can range from 0.5 - 1 inches.