Shipping Policy

FREE WORLDWIDE SHIPPING

We provide Free Worldwide Shipping with FedEx from our warehouses in the United States, Europe, and Asia. Your orders include a Track & Trace code to track your order from begin to end.

 

All paintings are made on a per order basis. Please allow 1-3 business days for your order to be processed and shipped. All international orders are shipped with either FedEx or DHL.

Shipping Time Estimates

Shipping time varies by location and all orders are shipped with DHL International Shipping. These are our estimates:

Location	Estimated Shipping Time*
United States	7-14 business days
Canada	7-14 business days
United Kingdom	7-12 business days
Australia, New Zealand	7-14 business days
Europe	7-12 business days
Asia	8-21 business days
Rest of world	8-21 business days

 * Max shipping time: 45 business days.

Tracking Information

You will receive an email with a tracking number once your order is shipped and you will be able to track your order through our custom link here. Or ask our customer support through info@cribofart.com for more information on your order.

 

Order cancellation

We understand that plans can change! You have 30 minutes after placing your order to cancel or make modifications. After this, your order moves into production, and changes may no longer be possible.

If you need to update your shipping address, change the frame, or adjust any details, please do so within the 30-minute window. You can cancel your order through your order confirmation email or account portal. For assistance, contact our support team at info@cribofart.com as soon as possible.

Tracking says "No information available at the moment"

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. 

Will my items sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out. 

Customs

We are not responsible for any custom fees once the items have shipped. We do everything possible to clear for customs and paying for custom fees beforehand. However, it is still possible that some items may be eligible to custom fees. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.