Returns Policy

RETURNS POLICY

We want you to love your art, but if something isn’t quite right, we’re here to help.

To begin a return, please email us at info@cribofart.com
For any questions or assistance, don’t hesitate to reach out — we’re here to help!

 

What is your return policy?

Crib of Art has a 30-day return policy. The 30 days starts from the day you pick up the product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds are processed within 5-7 business days after approval, depending on your payment provider.

 

Returns Due to Damage or Quality Issues

If your item arrives damaged, defective, or if we’ve made a mistake with your order, we’ll take full responsibility.
To process your return smoothly, please send us clear photos showing:
  • The damage to the item
  • The shipping box
  • The label on the box
Once we’ve reviewed the photos, you’ll receive a free replacement will be sent or a full refund will be issued once the return is received.
Returns Due to Personal Preference or Change of Mind
If you would like to return your item due to reasons such as:
  • Wrong size selection
  • Preference for a different print
  • No longer wanting the item
If you wish to return the package with your local courier, we will issue you a full refund. In case you want us to arrange a prepaid shipping label, a 15% return fee will be deducted for the processing fee.
Return Conditions
  • Items must be returned in their original condition and packaging
  • Returns must be initiated within 30 days of delivery
  • Refunds are issued once the returned item is received and inspected

 

Can I cancel my order?

Changed Your Mind? Let Us Know ASAP.

We understand that plans can change, and we’ll always do our best to help — but time is of the essence. Our production process starts quickly, and many orders begin printing or framing within hours of being placed.

If you need to cancel or make changes (for example, updating your shipping address or adjusting your frame), please contact us immediately at info@cribofart.com.

Ideally, changes should be requested within 1 hour of placing your order. After this time, your order may already be in production — and once production has started, cancellations can no longer be guaranteed.

If your order has already entered production and you still wish to cancel, we can process a cancellation, but a fixed production fee of 25% will apply. This covers materials and labor costs already incurred in preparing your artwork.

Once an order has been shipped, it can no longer be cancelled and will instead fall under our Return Policy.

We always recommend acting quickly so we can catch your order in time!

 

What if my order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. 

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you say you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

 

Refused Deliveries & Unpaid Customs

If a package is refused or returned to us because customs duties or import taxes were not paid, the shipping and return costs will be deducted from your refund, along with a 25% restocking fee.

Customs duties and import taxes are the responsibility of the buyer and are clearly stated on our Shipping Policy page. We do everything possible to ensure smooth customs clearance, but any refusal to pay duties or accept the package will be considered a customer-initiated return.

If you change your mind and would like the order reshipped after refusal, new shipping fees will apply.

 

More Information

  • All prices are final at the moment of sale.
  • There can be small deviations in size when you receive your art. This can range from 0.5 - 1 inches.